Automation is the key to support SLAs
If you want to grow recurring revenue by providing SLAs for your Drupal projects, automation is THE key to offering a reliable response time. Of course, you could build a dedicated 24/7 support team - but the cost will be exorbitant!
There are many tools out there for digitizing your support and automating some of the processes. A well-defined support concept is the key to success. In this blog you'll get an introduction in four foundations of automated support systems. Read more