How to sell Drupal support with value
Selling support is not so easy. Mostly you end up with agreements such as getting paid only if there’s a support request. If you want to provide reliable support with a well-defined response time, you need to allocate resources constantly, and that's why you need to get paid separately for the response time.
In this second post of our business support series I'll present you different kinds of support teams and pick up their pros and cons. Read more